Refund Policy

Last updated: March 28, 2026

This Refund Policy describes the conditions under which Open Lora considers refund requests for purchases made through the mobile application.

All payments are processed through Google Play. In most cases, refund requests should be submitted directly through Google Play in accordance with their refund policy.

I. Subscriptions

Open Lora subscriptions are managed through Google Play and automatically renew 24 hours before the end of the current billing period.

II. Credits (one-time purchases)

III. Definition of Active Usage

Active usage is defined as initiating more than 2 (two) image generation requests using credits or subscription. Once this threshold is exceeded, the purchase is considered consumed and becomes non-refundable due to the significant infrastructure and computational costs involved in delivering AI-generated content.

The number of credits consumed per generation may vary depending on the selected parameters. The cost of each request is displayed before confirmation. Users are responsible for reviewing this information before initiating a generation.

IV. Refund Eligibility

A refund may be considered when all of the following conditions are met:

Exceptions (refund not available):

V. Technical Failures

If a generation failed due to a fault on our end and credits were deducted but no result was received — we will restore the spent credits to your balance. Please write to us with a description of the issue.

VI. How to Submit a Refund Request

  1. Email us at support@openlora.ru
  2. Include the email address associated with your account
  3. Describe the reason for the request and attach your Google Play payment confirmation

We review requests within 3 business days. You can also request a refund directly through Google Play within 48 hours of purchase.

VII. Chargebacks and Disputes

If you initiate a chargeback or otherwise reverse any payment in your account, we may immediately disable or terminate your account at our sole discretion for breach of your payment obligations. We reserve the right to dispute any chargeback received, including by providing the relevant financial institution with evidence that the payment in question was authorized by the user responsible for such chargeback.

VIII. Changes to This Refund Policy

We reserve the right to modify, suspend, or otherwise amend this Policy at any time. We will give you reasonable notice of any such changes through the app or by email. If you do not wish to accept the new terms, you may cancel your subscription before the changes take effect.

We recommend taking a screenshot of this Policy for your reference — this may help you keep track of your subscriptions and purchases.

IX. Contact

For refund-related questions: support@openlora.ru